The Financial Conduct Authority's Director of Consumer and Retail Policy, Nisha Arora, gave a speech at the Westminster Business Forum last week that was very helpful in drawing together a large number of disparate strands in the FCA's policy and supervisory agenda:
- the proposed Consumer Duty
- use of data and technology in supervision
- the FCA becoming "more adaptive, changing our approach more quickly as the world changes around us"
- the Woolard Review and the BNPL market
- high cost credit and consumers in financial difficulty
- vulnerable customers
- innovation and competition in the markets
Save for my own banging the drum on Consumer Duty and how it will affect wholesale market participants, these are issues which which my colleagues are dealing on a regular basis, including by responding to consultations. I encourage all those with any skin in the game to be in touch with Shoosmiths' Stephen Dawson, Suzanne Taylor, Thomas Morrison or Russell Jones.
Regulating for better outcomes - next steps in consumer credit